Customer Service Representative (CSR)

Indianapolis, IN

Full Time

Entry Level

About Balance Platforms, LLC
Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimates, advisory, and technology services for contractors. We partner with leading platforms and service vendors to deliver compliant, timely construction job file management, allowing our clients to focus on selling, building, and billing.

Job Summary
Balance Platforms, LLC is seeking an entry-level Customer Service Representative (CSR) to support our Sales Team and act as a primary point of contact for our clients. Based in Indianapolis, IN, this role involves managing client interactions, both inbound and outbound, to ensure smooth file progression and customer satisfaction. As the first point of escalation, the CSR will address client needs, gather required documentation, and collaborate closely with Account Managers to support seamless service.

Responsibilities and Duties

Client Support: Manage inbound client calls, answer basic questions, provide file updates, and address any concerns before escalating as necessary.
Document Collection: Make outbound calls to clients to collect documentation critical to project progression.
Sales Team Collaboration: Assist Account Managers and Sales Team by screening calls and completing essential tasks, such as obtaining client documentation and preparing checklists.
Client Contact: Act as the first point of client interaction, managing communications with professionalism and responsiveness.

Qualifications and Skills

Customer Service Skills: Strong communication skills, attention to detail, and the ability to manage customer interactions effectively.
Software Proficiency: Familiarity with HubSpot and Microsoft Office Suite is a plus.
Growth Potential: Interest in career development with the possibility of promotion to roles in outbound sales, account management, estimating, or supplementing.

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Balance is Americas Services Company for Contractors. We are expanding rapidly and encourage applicants to all open positions. Please review and apply to the positions that match your qualifications. We are excited for the value that you may bring to Balance!

Customer Service Representative (CSR)

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